Jobs require knowledge workers nowadays. However, it is hard to maximize employee productivity when your employees spend half of the time at work interacting with other clients, stakeholders, and colleagues. Andrew Bourque, in an article for CIO.com, suggests that CIOs can make interactions more efficient by putting knowledge workers into a digital space. He points out three important aspects of renovating outdated enterprise software:
- Search is everything.
- Communication is key.
- Everyone should have an assistant.
Incorporate Business with Technology
A knowledge worker without information is basically an unproductive worker. A McKinsey study reports that upward of 20 percent of an employee’s work hours in a week is spent just hunting for internal information. This means that employees are wasting time when they want to be producing good work to drive business. But these days, with Google and other search tools, answers should be easy to find on demand. Therefore, enterprise technology that has a robust search function is the model of efficiency.
Despite useful search functions, the need to socialize and communicate with others in the workplace cannot be removed. To facilitate communication at work, technology can give a hand by helping employees to communicate from home or communicate with a large audience at one time (e.g., mass email). As automation is enhancing efficiency for workers, smartbots and programs that run on AI should be utilized to help people with tedious tasks. Bourque elaborates with this:
A smartbot should be able to answer questions, book appointments, save passwords and generally operate as a second brain for its human partner. By offloading simple tasks, knowledge workers can drastically improve their productivity. In an article published in the Harvard Business Review, authors Jordan Cohen and Julian Birkinshaw reported that knowledge workers’ productivity increased by 20% when they delegated or dropped low-value tasks.
You can view the original article here: http://www.cio.com/article/3190255/software-productivity/is-your-company-ready-for-the-knowledge-worker.html