Whether from isolated individuals or malicious criminal organizations, IT security threats are becoming more serious, making ITSM more needed than ever. In a post for SITS, Wolfgang Kandek elaborates on how security and services teams need to work together.
In today’s world of real-time updates, security threats are a much larger problem because an attack can strike quickly while the program is vulnerable with a new update. IT assets are one of these potential vulnerabilities; however, they still need to be updated frequently. Not only do these assets provide important information regarding IT security, but they can also provide data to the service team. Collaborating amongst the teams will help to keep these updates on track, maybe even automated, and safe.
A major component of IT security is ensuring that people do not engage in behaviors that may prove harmful to the company. This becomes especially important when everyone is using different systems. Too often, IT is made aware of this only after something goes wrong and they are needed to step in. IT security teams may be able to anticipate these damaging applications better if they have access to IT assets information. In an instance like this, it is important for service and security teams to work together to eradicate the problem.
Using vulnerability management helps to encourage people to be more sensitive towards any potential threats. Teams that stay on top of planned updates can better carry out testing to determine if there is a threat of an attack. There is always the issue of unanticipated attacks, and in these scenarios it is important to let everyone know what the reason was for the sudden disruption.
Service and security teams that work closely together are far more effective than those who do not collaborate. You can read the original article here: http://www.sitscommunity360.com/how-will-itsm-play-its-part-fighting-the-it-security-threat/