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John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

3 Tips to Begin with Enterprise Service Management

IT service management is so chock-full of good ideas that its principles can be successfully applied elsewhere. Thus, enterprise service management came into being. Implementing such a thing in your organization is necessarily a big undertaking though. So in a post at his blog, Joe the IT Guy shares three …

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Can You Conduct an ITSM Assessment in 3 Days?

ITIL has oodles of value for organizations, but if you start to think of it and ITSM as two sides of the same coin, you will start to run into artificial barriers. For instance, in a post for ITSM.tools, Nikola Gaydarov describes a process by which it is possible to …

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A Project Is a Wave in the Product Structure

A really great project is like a beautiful wrap on a Christmas gift. It sits under the tree, incubating excitement, waiting to be opened. But once Christmas morning comes, the gift is ripped open, the product inside is celebrated, and the gift wrap is thrown away. If the project is …

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3 Ways Your Shadow IT Strategy May Be Broken

Data from Symantec indicates that the average enterprise was using 928 cloud apps at the end of 2017, but CIOs are under the impression that their organizations only use between 30 and 40 cloud apps. As Arlo Gilbert notes in an article for InformationWeek, that leaves a discrepancy of nearly …

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10 Common ITSM Mistakes and How to Avoid Them

Service management exists to make life easier for the business, and in turn generate business value. Problems result when IT develops tunnel vision with ITSM and forgets the simple purpose underlying its use. In a post for ITSM.tools, Jaime Spector outlines 10 mistakes ITSM makes most often: Missing the mark …

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9 Lies CIOs Tell Themselves

Self-assuredness is an important quality in a leader, since nobody wants to work for someone who is indecisive or lacking confidence. But if that self-assuredness stems from lying to oneself, then it is really not any better. In an article for CIO magazine, Bob Lewis shares nine things CIOs say …

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Are Cost Savings a Myth in the Public Cloud?

One thing organizations especially love is saving money. Businesses shift from on-site servers to cloud solutions because they rightfully expect it will reduce costs. But in an article for InformationWeek, Charlie Li and Jason Hatch argue that a cloud switch does not translate into instant savings. Rather, saving money in …

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