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John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

How to Identify Your Work in Progress in ITSM

Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not yet. WIP has many applications in business, and they are growing in IT. In a post at his blog, Joe the IT Guy discusses the significance of WIP for IT …

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3 Actions to Increase Strategic Organizational Success

Strategy sets the way forward, but there are so many ways for it to be misinterpreted or mistranslated. Poor project management especially interrupts strategic value realization. In a post for Strategy Execution, Antonio Nieto-Rodriguez identifies three actions that can reorient businesses to more fully make good on their strategy: Align …

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The Next-Generation IT Help Desk Is Achievable Today

Technological progress is an exciting time for all aspects of IT, not just the headline-grabbing innovations. Particularly, there are plenty of opportunities to grow and evolve the help desk. In an article for InformationWeek, Andrew Froehlich discusses the variety of new opportunities there are to expand the capabilities of your …

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Tips for Managing the Seasons of ITSM

As we begin to close the chapter of this year’s fall season, IT service management (ITSM) can learn a thing or two from Mother Nature. Continual service improvement, or CSI, tends to fall into similar cycles despite how different the two may seem. In a post for ITSM.tools, Anthony Orr …

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The Role of Change Models in Ditching CAB

The road to building an IT organization that can get by without a change advisory board (CAB) is long and winding. Perhaps in some cases it is simply not possible. IT service management expert Greg Sanker continues seeking ways to do it though. In a post at ITSM Transition, he …

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5 Top Tips for Better ITAM Metrics

IT asset management (IATM), when done right, can work wonders for your company. But while it can help save time and money as it is, it can be taken to the next level and do even more for your company. In a post at his site, Joe the IT Guy …

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3 Tips to Begin with Enterprise Service Management

IT service management is so chock-full of good ideas that its principles can be successfully applied elsewhere. Thus, enterprise service management came into being. Implementing such a thing in your organization is necessarily a big undertaking though. So in a post at his blog, Joe the IT Guy shares three …

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7 Habits of Highly Effective Knowledge Managers

As the knowledge manager of an organization, you’re responsible for the repository of knowledge being spread around. You’re like that middle man from the movies; you know a lot of stuff and know how to get it to the right people. But just like any other position, you can always …

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Can You Conduct an ITSM Assessment in 3 Days?

ITIL has oodles of value for organizations, but if you start to think of it and ITSM as two sides of the same coin, you will start to run into artificial barriers. For instance, in a post for ITSM.tools, Nikola Gaydarov describes a process by which it is possible to …

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