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John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

How AI Will Change IT Service Management

AI is not right at your doorstep as some would like you to believe, but the time is now to start understanding what it can do to transform operations. AI will revolutionize multiple facets of how businesses operate. In a post for SITS, Marcel Shaw discusses three areas of ITSM …

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How to Use User Error to Your Advantage

It’s relatively easy to write off a user error. The name itself implies that the cause of the issue is the person behind the keyboard, not the system as a whole. But that has the expectation that technical knowledge and intelligence are the same thing. In a post at his …

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4 Ways to Help with Software Asset Management

Software asset management (SAM) is built on a principle that isn’t as straightforward as it sounds: managing software. You have to know who is using it, how they’re using it, and how the software is supposed to be set up. This all works together into trying to figure out what …

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A Project Is a Wave in the Product Structure

A really great project is like a beautiful wrap on a Christmas gift. It sits under the tree, incubating excitement, waiting to be opened. But once Christmas morning comes, the gift is ripped open, the product inside is celebrated, and the gift wrap is thrown away. If the project is …

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