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IT Governance

3 Tips to Begin with Enterprise Service Management

IT service management is so chock-full of good ideas that its principles can be successfully applied elsewhere. Thus, enterprise service management came into being. Implementing such a thing in your organization is necessarily a big undertaking though. So in a post at his blog, Joe the IT Guy shares three …

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Strategies for Eliminating Duplication within IT

Whatever the goal for IT ultimately is within the organization, efficiency is what is pushing it. Maintaining multiple systems that have the same function is a waste of resources. In an article for The Enterprisers Project, Hussein Badakhchani explores some of the most common areas that have unnecessary duplication and …

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Can You Conduct an ITSM Assessment in 3 Days?

ITIL has oodles of value for organizations, but if you start to think of it and ITSM as two sides of the same coin, you will start to run into artificial barriers. For instance, in a post for ITSM.tools, Nikola Gaydarov describes a process by which it is possible to …

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Next-Generation IT Governance

Much like a baby in your arms compared to the child’s first day of college, IT governance is almost unrecognizable now compared to in the past. IT governance’s core values are still at its heart–alignment with strategy, controlled risk, and efficiency with IT resources–but what has changed is how these …

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The Virtue of IT Change Management

For as critical as good change management is, it seems to be criminally mishandled when it actually needs to be put into practice. Geoffrey Bowman aims to correct lackadaisical attitudes in a post at his blog, where he outlines how things go wrong a

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A Project Is a Wave in the Product Structure

A really great project is like a beautiful wrap on a Christmas gift. It sits under the tree, incubating excitement, waiting to be opened. But once Christmas morning comes, the gift is ripped open, the product inside is celebrated, and the gift wrap is thrown away. If the project is …

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The Culture of Sharing: New Learning for Service Management Staff

What is the foundation for performance of an organization? The people in the organization, and their capabilities, are the greatest asset and indicator of performance success. In a post for IT Chronicles, Michelle Major-Goldsmith elaborates on the importance of continuous learning and sustainable knowledge for those working in service management. …

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