Home / IT Governance (page 2)

IT Governance

How to Pass the ITIL Intermediate Exams

Knowing something in theory is relatively simply, but being tested on your understanding on the material is an entirely different game. ITIL has a plethora of theories that back its practices, but understanding them is not the sole golden ticket you will need to pass your exams. In a post …

Read More »

9 Things Your Service Provider Wants You to Know

Nobody is happy when IT runs into problems, especially the service providers catering to them. But there is frequently friction in these IT-provider relationships, and it often stems from miscommunication. In an article for Computerworld, Sandra Gittlen becomes the voice of service providers, sharing nine tips that the providers would …

Read More »

How to Be a Great Service Desk Leader

So you want to lead your service desk to the next level of success, but you are questioning how to accomplish such a lofty feat? In a post for SITS, Noel Bruton starts a discussion on the steps to take. It is safe to assume that if the workgroup is …

Read More »

10 Essential Elements of Change Management

You seldom get a say in when change strikes your life, but you can at least manage how much of an impact you allow it to have. In IT, a mismanaged change can trigger outages that kill productivity and company reputation. So in an article for TechRepublic, Scott Matteson describes …

Read More »

How Will ITSM Play Its Part Fighting the IT Security Threat?

Whether from isolated individuals or malicious criminal organizations, IT security threats are becoming more serious, making ITSM more needed than ever. In a post for SITS, Wolfgang Kandek elaborates on how security and services teams need to work together. In today’s world of real-time updates, security threats are a much …

Read More »