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IT Governance

3 Actions to Increase Strategic Organizational Success

Strategy sets the way forward, but there are so many ways for it to be misinterpreted or mistranslated. Poor project management especially interrupts strategic value realization. In a post for Strategy Execution, Antonio Nieto-Rodriguez identifies three actions that can reorient businesses to more fully make good on their strategy: Align …

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Strategic Incident Management

What truly lies at the heart of incident management? And is it possible to still be strategic once an incident has occurred? In a post for IT Chronicles, Mark Smalley explores incident management and how it fits into the big picture. Strategy All the Time Life in general has a …

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The Next-Generation IT Help Desk Is Achievable Today

Technological progress is an exciting time for all aspects of IT, not just the headline-grabbing innovations. Particularly, there are plenty of opportunities to grow and evolve the help desk. In an article for InformationWeek, Andrew Froehlich discusses the variety of new opportunities there are to expand the capabilities of your …

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Tips for Managing the Seasons of ITSM

As we begin to close the chapter of this year’s fall season, IT service management (ITSM) can learn a thing or two from Mother Nature. Continual service improvement, or CSI, tends to fall into similar cycles despite how different the two may seem. In a post for ITSM.tools, Anthony Orr …

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The Role of Change Models in Ditching CAB

The road to building an IT organization that can get by without a change advisory board (CAB) is long and winding. Perhaps in some cases it is simply not possible. IT service management expert Greg Sanker continues seeking ways to do it though. In a post at ITSM Transition, he …

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Three Roles of Senior Leaders in IT Governance

If IT is not properly supporting all the initiatives that matter to the business, weak IT governance could be to blame. Do not feel bad if this sounds like your organization. IT alignment is still an area that many business executives are struggling to integrate. In an article for The …

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5 Top Tips for Better ITAM Metrics

IT asset management (IATM), when done right, can work wonders for your company. But while it can help save time and money as it is, it can be taken to the next level and do even more for your company. In a post at his site, Joe the IT Guy …

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3 Tips to Begin with Enterprise Service Management

IT service management is so chock-full of good ideas that its principles can be successfully applied elsewhere. Thus, enterprise service management came into being. Implementing such a thing in your organization is necessarily a big undertaking though. So in a post at his blog, Joe the IT Guy shares three …

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Strategies for Eliminating Duplication within IT

Whatever the goal for IT ultimately is within the organization, efficiency is what is pushing it. Maintaining multiple systems that have the same function is a waste of resources. In an article for The Enterprisers Project, Hussein Badakhchani explores some of the most common areas that have unnecessary duplication and …

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