Home / IT Governance (page 4)

IT Governance

What Will Make Your Development Run Faster?

What is most important for an IT service provider to deliver today? Traditional IT seeks to maintain the status quo and keep things stable, but there is a push more now than ever for things to be delivered rapidly. In a post for Valorize IT, this push for hasty delivery …

Read More »

7 Tips for Managing an IT Outsourcing Contract

Ambiguity is often a good thing in art; it is enjoyable to interpret a painting or the ending of a novel. But in business, ambiguity is the devil, and it can tank operations. Especially when it comes to IT outsourcing contracts, specificity is the goal at all times. In an …

Read More »

Third-Party Governance Styles Based upon Contract Objectives

Governance is a skill that in many companies has not fully developed into a key process to optimize its relationship with third-party providers. Outsourcing relationships can generally be characterized into four types, as depicted below: Key to developing a relationship with a provider is to identify the type of relationship. …

Read More »

4 Tips to Get the Most from Managed Service Providers

Outsourcing happens not just because it is cheap, but often because it is more effective. But what makes all the difference in working with managed service providers is if the relationship is being properly maintained. In a post for AXELOS, Charlotte Morison outlines how businesses and providers can function as …

Read More »

The Road to Feedback Is Paved with Good Intentions

The acquisition of feedback is well-intended. However, the information sought is not always retrieved in the right ways, creating a road full of bumps and potholes that does not deliver what you really wanted. In a post for Service Management Journey, Ryan Ogilvie explores how to more effectively utilize the …

Read More »

Who Has Adopted Which ITSM and ITIL Processes?

I was explaining to a layman just last week that, relatively speaking, nobody adopts all of ITIL. For as spectacularly useful as it is, it is also spectacularly complex, so it must be implemented in piecemeal fashion. In a post for ITSM.tools, Stephen Mann reviews how prominent adoption of various …

Read More »