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Legacy Support

How ITIL Can Help Cloud Services

The cloud has made technology services cheaper, without question. ITIL is the perennial darling service management framework that (most) people enjoy applying to their organizations. In an article for Network World, Branimir Valentic explains how the cloud and ITIL can join together for one of the most effective IT relationships …

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Augmenting ITIL with ISO/IEC 20000

Service management has a lot to live up to. Whereas IT development and infrastructure or business systems deployment can get away with a little slouching, poor IT service is highly visible to the end user. According to Drago Topalovic for the ITSM Review, augmenting the ITIL standards with ISO20000 can …

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3 Ways to Preserve Legacy IT While Embracing Disruptive Tech

Legacy IT is a little like a cherished grandparent. It may not be the trendiest or most agile thing around, but it still inspires a lot of love. In an article for The Enterprisers Project, Tom Soderstrom counts down three ways the CIO can honor legacy IT while exploring new …

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4 IT Silos You Need to Ditch Fast

There are four organizational silos that a good IT leader must dismantle as soon as possible. In an InformationWeek article, the late Lawrence Garvin visits each and traces their likely development away from the legacy IT model. The shift to cloud computing and converged infrastructures will have many IT pros …

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7 Steps to ITSM Goodness

ITSM – ever wonder how to cut through the clutter? In a whitepaper, Barclay Rae confronts what he experiences as widespread ignorance and confusion regarding this vital function. ITSM Goodness, a program that was invented to address service manageme

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Making Mainframes Cool Again

Mainframes are the old-school systems that are still in their prime today, and utilized heavily across the IT industry. How do we convince the new generation to want to keep working on them though? In an article for InformationWeek, Steve Trautman offers his real-world experience on how to acquire the …

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