The 8 Biggest IT Management Mistakes

Everyone is entitled to an off-day here and there, where you make a pretty lousy mistake. But having too many off-days is a recipe for company disaster, so make sure to space them out! In an article for CIO magazine, Dan Tynan discusses eight of the worst mistakes that happen …

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Why a Strategic IT Plan Is a CIO’s Best Asset

Without planning, there is little chance for success, and if there is success it is likely not maximized to its fullest potential. Although an end-of-year report highlights the important accomplishments of the business, it cannot satisfy all of the strategic planning requirements for the year. In an article for The …

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How to Identify Your Work in Progress in ITSM

Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not yet. WIP has many applications in business, and they are growing in IT. In a post at his blog, Joe the IT Guy discusses the significance of WIP for IT …

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3 Actions to Increase Strategic Organizational Success

Strategy sets the way forward, but there are so many ways for it to be misinterpreted or mistranslated. Poor project management especially interrupts strategic value realization. In a post for Strategy Execution, Antonio Nieto-Rodriguez identifies three actions that can reorient businesses to more fully make good on their strategy: Align …

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Strategic Incident Management

What truly lies at the heart of incident management? And is it possible to still be strategic once an incident has occurred? In a post for IT Chronicles, Mark Smalley explores incident management and how it fits into the big picture. Strategy All the Time Life in general has a …

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How the CIO Can Have a Successful Relationship with the CEO

Today’s technology-driven world has only amplified the necessity of a CIO. However, technology is not all that matters in the IT world. In an article for TechRadar, Rene Millman elaborates on the area a CIO must never underestimate: having a positive relationship with the CEO. CEO BFF One of the …

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The Next-Generation IT Help Desk Is Achievable Today

Technological progress is an exciting time for all aspects of IT, not just the headline-grabbing innovations. Particularly, there are plenty of opportunities to grow and evolve the help desk. In an article for InformationWeek, Andrew Froehlich discusses the variety of new opportunities there are to expand the capabilities of your …

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