Anatomy of a Digital Forerunner

The dreams of yesterday are rapidly becoming the realities of tomorrow. In this digital world, technology is evolving fast. However, with all this evolution, comes the difficulty of keeping up. In an article for Bain and Company, Elizabeth Spaulding, Sarah Dey Burton, and Greg Caimi explore the attributes that are …

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Tips for Managing the Seasons of ITSM

As we begin to close the chapter of this year’s fall season, IT service management (ITSM) can learn a thing or two from Mother Nature. Continual service improvement, or CSI, tends to fall into similar cycles despite how different the two may seem. In a post for ITSM.tools, Anthony Orr …

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The Role of Change Models in Ditching CAB

The road to building an IT organization that can get by without a change advisory board (CAB) is long and winding. Perhaps in some cases it is simply not possible. IT service management expert Greg Sanker continues seeking ways to do it though. In a post at ITSM Transition, he …

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Three Roles of Senior Leaders in IT Governance

If IT is not properly supporting all the initiatives that matter to the business, weak IT governance could be to blame. Do not feel bad if this sounds like your organization. IT alignment is still an area that many business executives are struggling to integrate. In an article for The …

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5 Top Tips for Better ITAM Metrics

IT asset management (IATM), when done right, can work wonders for your company. But while it can help save time and money as it is, it can be taken to the next level and do even more for your company. In a post at his site, Joe the IT Guy …

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3 Tips to Begin with Enterprise Service Management

IT service management is so chock-full of good ideas that its principles can be successfully applied elsewhere. Thus, enterprise service management came into being. Implementing such a thing in your organization is necessarily a big undertaking though. So in a post at his blog, Joe the IT Guy shares three …

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Strategies for Eliminating Duplication within IT

Whatever the goal for IT ultimately is within the organization, efficiency is what is pushing it. Maintaining multiple systems that have the same function is a waste of resources. In an article for The Enterprisers Project, Hussein Badakhchani explores some of the most common areas that have unnecessary duplication and …

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4 Aspects of Great IT Leadership

It is no secret that a successful company needs to have great leadership backing it. It is also not a secret that companies need to have great technology backing them, which means they need phenomenal CIOs. In an article for ZDNet, Mark Samuels explores what defines great IT leadership. There …

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7 Habits of Highly Effective Knowledge Managers

As the knowledge manager of an organization, you’re responsible for the repository of knowledge being spread around. You’re like that middle man from the movies; you know a lot of stuff and know how to get it to the right people. But just like any other position, you can always …

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