ITSM: More Tips to Do Configuration Management

Configuration management is the secret sauce for greater success in IT service management, and for the business in general. In a guest post for Joe the IT Guy, Rebecca Beach elaborates further on this discipline and explores identification, control, status accounting, and auditing. After there is a plan for configuration …

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10 Common ITSM Mistakes and How to Avoid Them

Service management exists to make life easier for the business, and in turn generate business value. Problems result when IT develops tunnel vision with ITSM and forgets the simple purpose underlying its use. In a post for ITSM.tools, Jaime Spector outlines 10 mistakes ITSM makes most often: Missing the mark …

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When Good Enough Is Better than Perfect

In the constant pursuit of a perfect solution, are you actually causing more harm than good? Unfortunately, too many organizations spend so much time seeking perfection they waste valuable time and resources, which ends up costing the organization. In an article for TechRepublic, Patrick Gray examines when “good enough” is …

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Beware of the Productivity Measurement Fallacy

Can money and productivity be measured on the same spectrum? Unfortunately, money saved does not always equate to greater productivity from employees. In an article for CIO.com, Eric Bloom explores his own experience with this fallacy. Pitfall Ahead In the business he was employed at, there was a company-wide productivity …

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9 Lies CIOs Tell Themselves

Self-assuredness is an important quality in a leader, since nobody wants to work for someone who is indecisive or lacking confidence. But if that self-assuredness stems from lying to oneself, then it is really not any better. In an article for CIO magazine, Bob Lewis shares nine things CIOs say …

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9 Common Habits of Successful CIOs

CIOs are under a great deal of pressure to constantly be at the top of their game. So what is the secret of the great CIOs? In an article for InformationWeek, Jessica Davis uncovers the little behaviors that make a big impact. There are nine habits of successful CIOs: Start …

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Shadow IT Takes the Pressure off the CIO

Are you afraid of the dark? Suspicious of the lurking shadows just waiting to bite your toes off? Well, perhaps not all shadows are waiting to harm you; in fact, maybe some are a great thing. In an article for IT World Canada, Yogi Schulz elaborates on the benefits of …

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ITSM Basics: How to Do Configuration Management

The absence of configuration management and accurate configuration data causes an organization significant harm. Alternately, these tools can not only help in the resolution of problems, but it can help prevent future ones. In a guest post for Joe the IT Guy, Rebecca Beach explores the value of configuration management …

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Rise and Fall of the Chief Data Officer

With the rise of reliance on data and analytics, there needs to be someone whose focus is pinpointed on these numbers. In some cases, the Chief Data Officer (CDO) is the ambitious individual who is taking on this responsibility. In an article for InformationWeek, Lisa Morgan explores what precisely makes …

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