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Tag Archives: featured

10 Common ITSM Mistakes and How to Avoid Them

Service management exists to make life easier for the business, and in turn generate business value. Problems result when IT develops tunnel vision with ITSM and forgets the simple purpose underlying its use. In a post for ITSM.tools, Jaime Spector outlines 10 mistakes ITSM makes most often: Missing the mark …

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9 Lies CIOs Tell Themselves

Self-assuredness is an important quality in a leader, since nobody wants to work for someone who is indecisive or lacking confidence. But if that self-assuredness stems from lying to oneself, then it is really not any better. In an article for CIO magazine, Bob Lewis shares nine things CIOs say …

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Are Cost Savings a Myth in the Public Cloud?

One thing organizations especially love is saving money. Businesses shift from on-site servers to cloud solutions because they rightfully expect it will reduce costs. But in an article for InformationWeek, Charlie Li and Jason Hatch argue that a cloud switch does not translate into instant savings. Rather, saving money in …

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Stop Using ‘Change Is Hard’ as an Excuse

It’s almost inevitable that whenever organizational change comes up in conversation that someone will say, “Change is hard.” Now while this may just seem like someone stating the obvious, we tend to treat “hard” and “failure” as the same thing. Equating these two can skew our perceptions of success, which …

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9 Warning Signs of Bad IT Architecture

IT architecture is sometimes built through a long game of Telephone: One group says what it should look like. Another group builds it. A third group maintains it. Repeat this a few times and things inadvertently fall even further out of sync. In an article for CIO magazine, Bob Lewis …

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4 Symptoms and Solutions to Security Fatigue

The news has led us to believe that security breaches are happening everywhere, and, well, that is probably true. But the notion that people should always be in a heightened state of alert has led to “security fatigue,” where overall organizational security declines. Could you be at risk of fatigue? …

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