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Tag Archives: ITSM

Who’s Doing ITIL? Everyone

“Everyone” might be a slight exaggeration, but when it comes to large and successful organizations, several of them are using ITIL. Greg Sanker however sees a problem with people even asking the above question. In a post for ITSM Transition, he explains why asking “Who’s doing ITIL?” approaches ITIL with …

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5 ITSM Lessons from a Marathon

Sports are full of good metaphors for life, even the trivial non-sports like running in straight lines for ridiculous lengths of time. ITSM practitioner Claire Agutter recently ran her first marathon, and she realized there are parallels between that and service management. In a post for All Things ITSM, she …

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