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March 19, 2019

How to Bridge IT’s Growing Generation Gap

Millennials could account for more than half of the workforce by 2020, so IT must change to accommodate the needs…

March 19, 2019

Armed with extensive analytics, and being mindful of the many biases that affect our perceptions, business leaders should be better…

March 19, 2019

Some organizations perceive ITSM as the fastest route to application success. However, DevOps has triggered few of these organizations to…

March 12, 2019

Project governance is a critical element of any project, as it addresses responsibilities for strategic decision-making, and can be particularly…

March 12, 2019
122
4 Customer Disruptions That Can Halt Your Team’s Progress

Like a martial artist striking specific pressure points on an opponent’s body,…
March 12, 2019
1
To Get the Best Out of ITSM, Consider These Pros and Cons

ITSM has several frameworks—ITIL, COBIT, the Microsoft Operations Framework (MOF), The Open…
March 5, 2019
55
6 Back-to-Basics Steps to a More Efficient Service Desk

The IT service desk is the measure of a business’s maturity and…
March 5, 2019
48
5 Steps to Avoid Burning Out Your On-Call IT Staff

Any business is susceptible to emergencies. Worse is when these situations occur…
March 5, 2019
0
Choose the Correct ITSM Tool on the First Go: 7 Tips

Admit it, any ITSM tool is costly. You must be careful in…
February 26, 2019
176
How Change Management Fits into Projects

Project management and change management are two different dimensions, but they coexist…
February 26, 2019
67
What Problem Does ITIL Solve?

IT needs speed, speed, speed. ITIL is associated with structure, structure, structure.…
February 26, 2019
1
Update IT Governance Policies to Beat Emerging Challenges

In a digital setup, you need constant updates to drive innovative outcomes.…