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To Prove IT Governance’s Value, Define What It Is First
Most people are generally familiar with the concept of quantum physics, but…
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IT Firms Need to Reassess IT Support in 4 Key Areas
Digitization stresses on the transformation of conventional IT service desk models to…
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9 Warning Signs of Bad IT Architecture
IT architecture is sometimes built through a long game of Telephone: One…
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3 Tips to Begin with Enterprise Service Management
IT service management is so chock-full of good ideas that its principles…
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3 Smart Steps to Upscale Customer Support Automation
With customers becoming digitally exposed and demanding, speed is their foremost expectation…
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Working in the Shadows of ITSM
Sometimes, the things that need the most attention are those covered in…
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Collaborating in a Shared Service Management Environment
IT, other facilities, and human resources (HR) all have processes that overlap…
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5 Ways ITSM Can Accelerate Growth for SMBs
ITSM is a set of standard practices that helps organizations execute, govern,…