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5 Tips for Using BRM to Improve Service Levels
Applying business relationship management (BRM) in the context of IT services is…
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11 Insightful Statistics Reveal Futuristic ITSM Trends
To understand upcoming ITSM trends and thrive, service professionals must keep a…
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Rebuilding Confidence after IT Failure
IT failure can be a fiasco and is a gut punch to…
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3 Problems That Let the Air Out of Effective Incremental Change
The advent of agile and related principles brought incremental change and development…
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Try Data Backup Strategies to Counter Security Threats
Data loss could be devastating for any business but turning into a…
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The Three Imperatives of Managing IT Risk
Right now, when the average person thinks about “IT risk,” the jump…
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Is It Time to Rethink Your IT Training Strategy?
New research adds a new wrinkle to the tapestry of IT training.…
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The Present & Future State of IT Service Desk
Being a single point of contact, the IT service desk acts as…