CIODigital Disruption

The New CIO: From Provider to Empowerer

For CIOs to remain successful in their position, they need to expand their way of thinking. In an interview for CIO Insight, Pat Burke talks to Ben Ginnell, the managing director and global head of CIO services at North Highland, about the gamut of expectations.

The role of CIO presents great opportunities, but it also has a rather challenging agenda for those who take on the position. What the role of CIO demanded a decade ago is still important, but the way that CIOs achieve results has changed. Ten years ago, the role of CIO was centralized on standardization. They sought to make processes more efficient. There is also the push for CIOs to inspire innovation in the company’s technology sector. Technology helps appease the customer’s demands as well as help to support employee retention and recruitment practices. CIOs need to have a vision about possibilities and the hard work ethic that can inspire further success.

These days, anyone can get their hands on data, and having it is not optional. Having statistics helps companies to remain competitive and on top of their game. As a result of this data though, there has been increased friction between IT and Sales and Marketing within the C-suite. Sales and Marketing uses programs and then needs IT’s help to decipher the meaning, but IT feels as though they were bypassed when they come in to save the day. Those companies that are most successful at acquiring data have high levels of trust internally.

When it comes to digital transformation, there are four aspects to the process:

  1. Digital workplace technology transformation
  2. Digital customer engagement
  3. Digital partner and supply chain integration
  4. Digital business model disruption

When introducing agile, start with one agile team and let its knowledge and capabilities grow. Their success will help lead the way in pointing to what processes are outdated and need to be pushed out. And one last point worth mentioning, not going digital will severely hurt an organization and threaten its very existence. Customers have grown to expect digital reformation, and the rate of technology advancements demands progression.

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