COBIT and ITIL are two popular frameworks professionals follow to implement IT service management. You are unsure which would be the best fit for your company. In this article at ScienceSoft, Vladimir Leinov explains the difference between the two as well as provides scenarios for easy reference. Find out which one you can relate to—COBIT or ITIL.
COBIT vs. ITIL—The Heat Is On
While ITIL guides you in processes, COBIT is a list of management best practices. Control Objectives for Information and Related Technologies (COBIT) stresses more on business strategy and governance. IT Infrastructure Library (ITIL) is about managing from the IT viewpoint. The former’s aim is to align IT delivery value with business while ITIL controls IT services.
To understand the difference between the two frameworks, the author has come up with some real-world scenarios. MN Logistics Group is a logistics company headquartered in the US and Canada. It is operating from 20 locations worldwide with an employee strength of 15,000. Formerly a leader in the field, the company is battling with several challenges now.
- Problem 1: IT inefficiency leads to failure in business goals: With COBIT’s Goals Cascade, the company can create a strategy based on stakeholder needs. The management points out the IT processes the IT team must work on. This creates a transparent IT-business alignment.
- Problem 2: Company fails partner audits frequently: COBIT, started initially as an audit framework, can still help in evaluating processes internally. Employees will have improved after benchmarking processes by the time external audits occur.
- Problem 3: Partner withdraws support due to delivery delays and disappointing results: Thanks to Goals Cascade, the IT team will meet the deadlines. The management can create a monitoring mobile application for the partner to check the project progress.
- Problem 1: Overloaded IT team results in continuous production downtime: ITIL’s Service Transition and Service Operation help IT teams to organize their work. This reduces work pileup and reduces downtime.
- Problem 2: There is no monitoring system for IT performance: ITIL has numerous KPIs based on which the company can check the efficacy of its IT department. It also has an ITSM platform that reveals the task implementors.
- Problem 3: Similar issues resurface frequently: ITIL segregates issues as per events, incidents, problems, changes, and requests. This helps to prioritize issues.
- Problem 4: No reference of historical changes leads to chaos in new ones: ITIL has detailed procedures for change management. People know that changes are authorized, nature those changes, and their backup plans.
- Problem 5: Company has no clue about IT spending: ITIL describes ways to supervise IT spending in Service Strategy. It also ensures that the IT department sticks to the allotted budget plan.
To view the original article in full, visit the following link: https://www.scnsoft.com/blog/category/it-service-management