IT Best PracticesIT Governance

5 Ways ITSM Can Accelerate Growth for SMBs

ITSM is a set of standard practices that helps organizations execute, govern, and provide IT services. However, there is a misconception that it is only for large organizations. In his blog, Doug Tedder discusses 5 ways ITSM can accelerate growth for SMBs.

Weaponizing SMBs

ITSM is good for SMBs for three key reasons. Its best practices allow small businesses to offer dependable, steady, and relevant services to customers. You can measure the value addition IT services provide to the business. All processes are fact-based, standardized, and documented. While people acknowledge that ITSM is great for large companies, find out below how it can accelerate growth for SMBs:

Customer Satisfaction: Emerging technologies have changed customer experience significantly. They want faster responses, customized offerings, and continuous improvement in the offered services. Personalized shopping, immediate notifications, and real-time customer services from the beginning have established Amazon as a reliable brand. Though the majority of the SMBs do not have the resources, customers demand the same experience from them. With the help of ITSM, you can provide speedy and dependable services without investing in expensive resources or outsourcing jobs.

Flexibility, Adaptability, and Scalability: Businesses are leveraging technology to grow faster and quicker with their services. If SMBs are not agile, they will fall behind and may even lose business fast. ITSM allows you to organize your processes and functions to address urgent tasks and issues. Doing things at the right time makes teams more productive and scalable.

Easier Implementation: Since SMBs have smaller teams, it is easier to implement ITSM processes and monitor adoption rate. With less manpower, resources work in multiple projects that derive value for the overall business. You can realize results faster than the large organizations. Additionally, you have fewer conflicts, better buy-ins, and lesser siloed approaches in small businesses, which makes ITSM easier to implement.

Business-First Approach: Unlike popular beliefs, ITSM is not about new tools. It focuses on implementing processes and workflows that clear away issues and increase team efficiency. So, the purpose of hiring more resources is to get further business and not because of overworked employees. With this business-first approach, you employ budget not in new tools but in improving and standardizing existing capabilities.

Questions to Consider Before ITSM Implementation: To prevent an ITSM mess, ask yourself the following questions:

  • How dependent is your business on technology?
  • Which activities are common across all the teams in terms of technology use?
  • Can you measure the value technology adds to your business? Can you measure and talk about IT team performance in terms of the business?
  • What other ways can you leverage IT capabilities to achieve success in business?
  • What small changes could bring big successes to your business?

Once you have answers for all these queries, identify the most suitable ITSM framework. Join webinars and user groups and read up blogs and articles to understand ITSM benefits to SMBs.

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