IT Governance

ITIL 4: 10 Expectations from the New Framework

ITSM is completing 30 years of its establishment and ITIL 4 is coming out in 2019. Speculations are ripe about the new version. It was 2011 when ITIL v3 was released and it did not meet people’s expectations. After 12 years, the release of another version has received a mixed reaction. In his blog article, Joe the IT Guy has shared 10 expectations from the new ITIL framework.

The ITIL Expectations

AXELOS has briefly provided information on ITIL 4 on its website. Professional bloggers like Troy DuMoulin and Stuart Rance have contributed to the topic in their articles and blogs too. Here are the 10 expectations from the new framework:

  1. More Transparency During Launches: The previous launches were almost unheard of. Even the announcement of the new version of ITIL was a low-key affair. The new release should have more pomp than the previous ones.
  2. No Best Practices Please: ITIL 2011 had 26 processes and ITSM professionals have not adopted all of them. It simply means that people do not consider those recommended practices as the best. The term ‘good’ can be placed before those practices that everyone has adopted.
  3. The Practical Angle: Organizations will be able to adopt ITIL in stages. So, the guidelines should be broken down into stages as per the adoption process to ensure practical application.
  4. Shifting the Focus: Just like ITSM, the ITIL industry must focus more on outcomes and value rather than processes.
  5. Acknowledging the New Approaches: VeriSM has created guidelines that encompass DevOps, Agile, and Lean. It has also considered enterprise service management (ESM) and service integration and management (SIAM) for wider application. The time is ripe for ITSM to consider the new work approaches for better engagement.
  6. Being Clear and Concise: Though ITIL 2011 has good instructions, the industry gets entangled in its use of words. Let the ITIL 4 be clearer and more concise for easy comprehension.
  7. Future-Ready Content: The previous version did not cover the cloud Interestingly, 2010 was proclaimed as ‘the year of the cloud.’ People expect ITIL 4 to be future-ready.
  8. Specific Help for Specific Requirements: ITIL should provide more personalized content based on the requirements. If a desk manager requires to get updated on IT support, ITIL must not force the entire range of books on the individual.
  9. Releasing Trial Versions: Though ITIL 4 will have copyrighted content like its previous version, trial versions would be a good The members can provide snippets to organizations to help decide purchase relevant material.
  10. Removing the Exclusivity Tag: Rather than ITIL being a pricey affair and a qualification for the elite, it should be free and accessible to the public.

To view the original article in full, visit the following link:

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