Just like sports teams before a game, your IT service desk must start their day with a huddle. Businesses are making it a norm for teams to gather at least once in a day for better productivity. In this article at ITSM.tools, Natalie Harris Briggs discusses the benefits of a regular IT service desk huddle.
Huddle Benefits of IT Service Desk
Huddle is a short, informal meeting where the team members talk rather than the leader. Though sports teams have invented it, it has also become a norm in regular office spaces. Following are the best practices, benefits, and tips to conduct the IT service desk huddle:
- The time limit for a daily huddle is 10 to 30 minutes. The best time for a gathering is between 11:00 a.m. and 2:20 pm. The energy is low during these hours. The huddle will act as a protein boost to the IT service desk.
- Make the people stand during the huddle. This prevents them from slouching as well as from getting distracted by their smartphones.
- To make it informal, choose an open area. Choose a dedicated place that suits the informal nature of your IT service desk huddle.
- Be specific and start with good news. Start with positive feedback, then update on products and services, and end with issues. Focus on your daily targets rather than the long-term goals in this short meeting.
- Communications and Updates: Making your IT service desk come together for huddle allows you to share with all the important updates in one shot.
- Team Spirit: There is nothing like positive customer feedback for an IT service desk. When you start work with that positive frame in mind, it increases the team spirit.
- KPI Management: You can inform teams about targets and goals every day or at regular intervals for better KPI results.
- Issue Resolution: All are in the same place in a huddle. People can come up with a solution for issues or connect to the right person faster.
- Workplace Modernization: Millennials prefer to talk less and work effectively. By imbibing the huddle culture in your work environment, you will attract the forward-looking millennial jobseekers.
- Teamwork: The IT service desk employees often work in silos. When they come for regular huddles, you give them an opportunity to think as one team and know each other’s personality.
- Lean Huddling: If you have a dedicated huddle space, keep the walls white and hang some inspiring quotes.
- Light Is Necessary: The room must have a big window with daylight streaming in. If not possible, have lots of lights installed to make up for it.
- Technology: Leverage technology to make your point across quickly and effectively. Interactive displays allow your IT service desk to upload documents, charts, graphs, etc. for better discussion points.
- Time to Act: Huddle must prep people up. Either stand or have high stools to keep them awake during the discussion.
To view the original article in full, visit the following link: https://itsm.tools/2018/09/25/what-could-a-regular-huddle-do-for-your-it-service-desk/