IT Governance

What Are the Benefits of a Regular IT Service Desk Huddle?

Just like sports teams before a game, your IT service desk must start their day with a huddle. Businesses are making it a norm for teams to gather at least once in a day for better productivity. In this article at ITSM.tools, Natalie Harris Briggs discusses the benefits of a regular IT service desk huddle.

Huddle Benefits of IT Service Desk

Huddle is a short, informal meeting where the team members talk rather than the leader. Though sports teams have invented it, it has also become a norm in regular office spaces. Following are the best practices, benefits, and tips to conduct the IT service desk huddle:

Best Practices:

  • The time limit for a daily huddle is 10 to 30 minutes. The best time for a gathering is between 11:00 a.m. and 2:20 pm. The energy is low during these hours. The huddle will act as a protein boost to the IT service desk.
  • Make the people stand during the huddle. This prevents them from slouching as well as from getting distracted by their smartphones.
  • To make it informal, choose an open area. Choose a dedicated place that suits the informal nature of your IT service desk huddle.
  • Be specific and start with good news. Start with positive feedback, then update on products and services, and end with issues. Focus on your daily targets rather than the long-term goals in this short meeting.

Benefits:

  • Communications and Updates: Making your IT service desk come together for huddle allows you to share with all the important updates in one shot.
  • Team Spirit: There is nothing like positive customer feedback for an IT service desk. When you start work with that positive frame in mind, it increases the team spirit.
  • KPI Management: You can inform teams about targets and goals every day or at regular intervals for better KPI results.
  • Issue Resolution: All are in the same place in a huddle. People can come up with a solution for issues or connect to the right person faster.
  • Workplace Modernization: Millennials prefer to talk less and work effectively. By imbibing the huddle culture in your work environment, you will attract the forward-looking millennial jobseekers.
  • Teamwork: The IT service desk employees often work in silos. When they come for regular huddles, you give them an opportunity to think as one team and know each other’s personality.

Tips:

  • Lean Huddling: If you have a dedicated huddle space, keep the walls white and hang some inspiring quotes.
  • Light Is Necessary: The room must have a big window with daylight streaming in. If not possible, have lots of lights installed to make up for it.
  • Technology: Leverage technology to make your point across quickly and effectively. Interactive displays allow your IT service desk to upload documents, charts, graphs, etc. for better discussion points.
  • Time to Act: Huddle must prep people up. Either stand or have high stools to keep them awake during the discussion.

To view the original article in full, visit the following link: https://itsm.tools/2018/09/25/what-could-a-regular-huddle-do-for-your-it-service-desk/

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