When Eurocontrol, an air control center, suffered IT downtime, 500,000 passengers were left stranded. A router failure caused Southwest Airlines to lose $54 to 82 million in revenue. These system failures not only cost money but also trust and reputation for the affected companies. In this article at Service Desk Show, Kevin J. Smith discusses 2 solutions that could lessen the aftershocks of IT downtime.
Defusing the IT Downtime Panic
In April 2018, 1.9 million customers of the UK-based TSB Bank were locked out of their accounts for almost a month. The bank’s IT downtime led to its downfall. These incidents show that we are heavily dependent on IT systems. While they make life simpler, they can also destroy your sleep in seconds. How to prevent it? Smith provides 2 solutions to lessen IT downtime aftershocks below:
Costing Much, Isn’t It?
As per a recent study, IT downtime can cost $300,000 per hour. Organizations must have a backup plan to reduce aftershocks. Instead of upgrading all the systems together, prioritize the processes and functions. Initiating a pilot program with a few end users would allow you to understand the performance issues you can encounter. Inform the selected individuals about the program and the issues they might face. Apple attracts users for the pilot programs with its developer versions of the newest features.
Always maintain and update the disaster recovery plans as they are crucial to get you back up during IT downtime. Plan this out by involving stakeholders as they must know their role in the disaster recovery. If you encounter an IT downtime despite all the efforts, do not put all the blame on one individual. It is not always the fault of one resource or department. Intimidating individuals or demanding resignation can lose you a valuable resource but not solve the current situation.
Think about it as a learning process, which will help you lessen the possibility of a similar IT downtime in the future.
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