The term ‘fit for use’ defines the effectiveness of designing, manufacturing, and delivering a system or IT service that fulfills customers’ expectations. ITIL tags it as the ‘assurance’ to meet the agreed-upon requirements of a product or service.
In this article at ITSM.Tools, Doug Tedder explains that the solutions offered by the IT teams look promising enough on papers. But as it reaches the end-users, who are supposed to determine its practical feasibility, it fails.
What’s the Need?
Till the solution is ‘fit for use,’ its purpose is not resolved, and worth not achieved. So, it is the end-user whose opinion matters the most. If the solution does not make the user’s life secure, they would assume the solution is useless and switch to options offered by the competitors. Here are four significant points to consider if you aim to implement the concept of ‘fit for use’:
- Capture the Voice: Before developing a solution, listen to the user’s voice and try to grasp their expectations out of it. It will help you deliver the solutions that work well for both the business and the end-users. Moreover, it will help the users connect better with the solution and encourage them to make it a successful one.
- Visit Gemba: As per lean, ‘Gemba’ is the place where work transpires. Before drawing a solution, visit Gemba to understand the situation and challenge. Once implemented, revisit Gemba to see if the solution worked in resolving the problem.
- Agile Approach: Break complicated or long-duration projects into small intervals and release them more frequently. The agile approach will not only reduce the complexity of testing, but it will also uncover the errors or prospective issues.
- Train & Communicate: Consider training and communication as part of the solution delivery process and extend it at the appropriate time. It will help the users understand the business needs behind the solution and build their confidence to use the solution.
Click on the following link to read the original article: https://itsm.tools/four-things-that-ensure-fit-for-use/