One of the best IT service management practices is the Information Technology Infrastructure Library or IT Infrastructure Library. It aligns regular business needs with technology services to develop a high-quality, inexpensive framework that ensures economical use of IT resources.
In this article at Master of Project Academy, Gabriel Ray defines the significance of ITIL framework and training. The present ITIL version 3 covers different ITIL life cycle stages. Service strategy, service design, ITIL service transition, ITIL service operation, and continual service improvement, are to name a few.
Elements of ITIL Training
The foundation level training involves basic knowledge of the principles used in the ITIL lifecycle, like definitions, terminologies, essential elements, and significant concepts. The candidates aiming to get a foundation certification must take a 60-minute supervised examination and score up to 65 percent. The foundation level is just a knowledge and comprehension test.
Units Covered in the Foundation Training
The syllabus of ITIL foundation training aims to improve your basic understanding of ITSM practices. Let us take a look at the precise training syllabus:
- The ultimate objective of service management as a practice is to help the candidates learn about the basic concept of an IT service.
- The ITIL service lifecycle lets you know the value of integrating the ITIL processes in a service lifecycle. You must learn about its objectives, business values, and scope at each stage of the ITIL service lifecycle.
- You would also understand and be accountable for the fundamental principles of the ITIL service management.
- Learn to explain the purpose, objectives, scope, basic concepts, and different interfaces of the core processes.
ITIL training’s primary objective is to help the candidates know their roles, goals, and organizational structure while serving as service desk staff. After acquiring the ITIL foundation certification, you can apply further for service management.
Click on the following link to read the original article: https://blog.masterofproject.com/itil-training/