Learning Organizations
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How Internal IT Support Lags behind External Customer Support
It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But…
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Cybersecurity Threats: Let’s Face the Ground Reality
Looking back at the year 2018 when the news of cybersecurity attack was hitting headline regularly, it had become a…
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4 Ways to Improve Digital Governance in 2019
In the fast-evolving cyber risk landscape, data breach has become one of the most common concerns for the IT organizations.…
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Present & Future of IT Service Desk
Being a single point of contact, the IT service desk acts as the meeting point between end users and services.…
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IT Governance in Digital Era: A Need for Conformist
Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…
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4 Ps to Reconsider in ITSM Service Design
With the advent of technology development, the fast-changing service management helps IT service management (ITSM) firms run swiftly. All technology…
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It’s the Company’s Job to Help Employees Learn
People are not robotic in nature. Confining workers to a box where they continue with the same repetitive task will…
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4 Ways GDPR Can Drive Tangible Benefits for Companies
Regarding GDPR, company leaders are in two minds. Non-compliance is going to cost 4 percent of the total revenue or…
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What is So Exciting About Network Analytics?
IT leaders are excited about network analytics, especially startups. To ride the trend, network service providers are concentrating their efforts…
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Changing How We Re-Skill in the Age of Automation
A host of major new technologies and principles is popping up all at once in the IT industry, and everyone…
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