CIO
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3 Tips to Hire a Top-Notch IT Service Desk Manager
IT service desk managers have become a pivotal part of IT. One bad customer experience can get any number of…
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How Lean IT Paves over the IT-Business Gap
We have talked about the IT-business gap for years, and yet we still see this chronic problem lingering around. Indeed,…
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How to Bridge IT’s Growing Generation Gap
Millennials could account for more than half of the workforce by 2020, so IT must change to accommodate the needs…
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Untangling Your Organization’s Decision-Making
Armed with extensive analytics, and being mindful of the many biases that affect our perceptions, business leaders should be better…
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4 Ways to Manage Your IT Team through Company Transitions
Your business has reached a crossroads and could be on the precipice of big changes. During such times, it can…
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How to Recruit IT Talent without Having Top-Dollar Perks
Hiring new talent is one of the biggest problems facing IT today. The Google and Amazon tech giants seem to…
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How to Identify Your Work in Progress in ITSM
Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not…
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How Internal IT Support Lags behind External Customer Support
It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But…
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Cybersecurity Threats: Let’s Face the Ground Reality
Looking back at the year 2018 when the news of cybersecurity attack was hitting headline regularly, it had become a…
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4 Starting Ingredients for Successful Strategy Execution
Many people make that New Year’s resolution to go to the gym more often. But most of us don’t follow…
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