CIO
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Present & Future of IT Service Desk
Being a single point of contact, the IT service desk acts as the meeting point between end users and services.…
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Why Agile and ITSM Must Work Closely for IT-Business Alignment
In ITSM, your services must provide value and expected results. 97% of companies have adopted agile, as per VersionOne’s 12th…
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3 Questions to Leverage Team Diversity
From a moral standpoint, diversity should be a given in any workplace. Business leaders, however, are driven by the bottom…
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4 Symptoms and Solutions to Security Fatigue
The news has led us to believe that security breaches are happening everywhere, and, well, that is probably true. But…
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IT Governance in Digital Era: A Need for Conformist
Governance is one of the most coveted terms in the IT industry. That is why many family-owned companies are practicing…
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Using the Hierarchy of Purpose to Prioritize Your Company’s Projects
Every business makes an effort to track and prioritize projects, but too many of those efforts are hollow. For instance,…
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4 Ps to Reconsider in ITSM Service Design
With the advent of technology development, the fast-changing service management helps IT service management (ITSM) firms run swiftly. All technology…
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Dealing with ITSM? Design Your Threat Model Well
One of the services that ITSM provides the customers is security. With the boom of cybercriminals, there is no dearth…
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Business Data Security: A Need of the Hour
Value of data for the growth of business cannot be naysaid. It is fuel to the profit engine of the…
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CIOs Need to Start Applying Logic to Salaries
There are really no steadfast rules when it comes to working out employee salaries—and that can be a problem. In…
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