IT Governance
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Incident Management
4 Ways GDPR Can Drive Tangible Benefits for Companies
Regarding GDPR, company leaders are in two minds. Non-compliance is going to cost 4 percent of the total revenue or…
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IT Governance
VeriSM, A New-Age Service Management Method
VeriSM is a service management method that is “value-driven, evolving, responsive, integrated.” Unlike ITSM, it allows any company to provide…
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Assorted Authors
A Grim Portrait: The Current State of IT Project Failure
Where do we stand with IT project failure? Are success rates in the industry improving? Frankly, not really. At best,…
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Digital Disruption
What is So Exciting About Network Analytics?
IT leaders are excited about network analytics, especially startups. To ride the trend, network service providers are concentrating their efforts…
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CIO
Technology Business Management: A Model for Managing IT (4 Benefits)
In these innovative times, there is a constant push for people to be more creative and do more with less.…
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Incident Management
Can IT Earn Customer Respect Through SLAs?
IT companies know how SLAs can make or break customer relationships, even the loyal ones. A service level agreement is…
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Incident Management
3 Reasons to Use ITSM for GDPR Processes
IT leaders are aware of General Data Protection Regulation (GDPR), effective from 25 May 2018. You must know by now…
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IT Governance
Is Your Organization Ready to Offer AI-as-a-Service?
As per a recent Forrester survey, the majority of enterprises are investing in AI. While some companies are employing data…
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IT Best Practices
Top 13 Approaches IT Service Desks Use Now
When it comes to IT service desk operations, organizations use various methods and frameworks to improve processes. However, there is…
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IT Best Practices
How to be an Effective Service Catalog Manager?
Enhancing customer experience is one of the top priorities for IT organizations nowadays. However, to beat the cutting-edge competition and…
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