IT Governance
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Self-Service Success: 5 Big Tips
Self-service is pretty great. It decreases the amount of work on your service desk and increases their job satisfaction as…
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3 Tips to Hire a Top-Notch IT Service Desk Manager
IT service desk managers have become a pivotal part of IT. One bad customer experience can get any number of…
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Get Your IT Service Desk FCR Back on Track with 5 Tips
First contact resolution (FCR) measures IT service desk performance when an end user first contacts the agents. Improvement in this…
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Everything You Need to Know to Get Started with GRC
Governance, risk, and compliance typically gets abbreviated as GRC, not just for convenience but because it sounds much less intimidating.…
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To Prove IT Governance’s Value, Define What It Is First
Most people are generally familiar with the concept of quantum physics, but they would be hard-pressed to describe it in…
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IT Firms Need to Reassess IT Support in 4 Key Areas
Digitization stresses on the transformation of conventional IT service desk models to offer better customer support and delivery. Now, to…
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9 Warning Signs of Bad IT Architecture
IT architecture is sometimes built through a long game of Telephone: One group says what it should look like. Another…
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3 Tips to Begin with Enterprise Service Management
IT service management is so chock-full of good ideas that its principles can be successfully applied elsewhere. Thus, enterprise service…
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3 Smart Steps to Upscale Customer Support Automation
With customers becoming digitally exposed and demanding, speed is their foremost expectation from any service they invest in. Automation of…
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Working in the Shadows of ITSM
Sometimes, the things that need the most attention are those covered in darkness, lurking in the shadows. In a post…
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