IT Governance
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IT Best Practices
The 4 Foundational Pillars for Better IT Service Desk Performance
The IT service desk always has one mission: to make life better for everyone it serves. How it goes about…
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IT Governance
How to Identify Your Work in Progress in ITSM
Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not…
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IT Governance
IT Service Desk & Tech Exploitation: Present & Perspective
Being a single point of contact, the IT service desk acts as the meeting point between end users and services.…
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IT Governance
8 Tips to Get Started with Self-Service
Self-service is great when the end-users of the thing actually like what IT delivers them. Achieving this requires more thought…
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CIO
Three Things Every CEO Should Learn from the CIO
CEOs do not have enough time to know everything about the business, but they need to make time to learn…
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CIO
Why Your Project Management Approach Isn’t Working?
Sometimes, even after aligning the top project initiatives with the corporate strategy, the project lags behind to achieve success. This…
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CIO
3 Core Tasks to Modernize IT for a Digital Era
IT was originally conceived to do things like maintain servers and help the tech-illiterate with their printers. Now IT is…
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CIO
Four Ways CIOs Can Maintain Governance in Turbulent Times
Technology budget is going to other executives. Shadow IT makes its home like a spider web in the corner. What…
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IT Governance
7 Keys Facts about IT Governance
The U.S. government established several IT governance laws and regulations after the nation experienced frauds in the past. Gramm-Leach-Bliley Act…
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Assorted Authors
Seizing Opportunity: The Current State of ITSM
Overview: A CIO’s Priority There is no denying that businesses worldwide run on applications and data. However, the success quotient…
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