IT Governance
-
Incident Management
The End of Incident Management as We Know It
Incident management plays a critical part in ITSM, yet so much of incident management is subjective in nature. It requires…
Read More » -
IT Governance
Are You Feeding and Caring for Your CSI Register?
Continual service improvement (CSI) is a loyal beast. All it really asks is that it be given proper attention, and…
Read More » -
Incident Management
3 Customer Service Trends IT Support Must Follow Closely
The scope of IT support and ITSM are changing because of the shifting needs of the consumers, technologies, and employee…
Read More » -
IT Best Practices
Digital Transformation: IT Support Must Step Up its Game
Digital disruption has made the consumers updated enough to demand improved services. The conventional methods are no longer enough to…
Read More » -
IT Governance
Leaders Aren’t Great Judges of How Inclusive They Are
Hiring for diversity is one thing. Ensuring that everyone employed is equally welcomed and included is another matter, and the…
Read More » -
Incident Management
Strategic Incident Management
What truly lies at the heart of incident management? And is it possible to still be strategic once an incident…
Read More » -
IT Best Practices
Combat the Fast Emerging IT Challenges: 5 Ways
The IT industry has been facing multiple challenges, even with the emergence of advanced technologies like AI, machine learning, and…
Read More » -
CIO
6 Reasons Bimodal IT Is Wrong for You
The ongoing hostile debate over bimodal IT continues. This time, it is Curtis Franklin Jr. writing for InformationWeek on offense…
Read More » -
IT Best Practices
New to IT Governance? Here the 4 Key Aspects You Must Know About
When innovative technologies are paving the way for new business models and operations, organizations need IT governance as their guidance.…
Read More » -
Incident Management
What Can IT Learn from an Emergency Room?
Depending on which sorts of TV show you watch, hospital emergency rooms are either the place where brilliant people make…
Read More »
