IT Governance
-
How to Bridge IT’s Growing Generation Gap
Millennials could account for more than half of the workforce by 2020, so IT must change to accommodate the needs…
Read More » -
Untangling Your Organization’s Decision-Making
Armed with extensive analytics, and being mindful of the many biases that affect our perceptions, business leaders should be better…
Read More » -
6 Best Ways to Ensure ITSM Complements a DevOps Approach
Some organizations perceive ITSM as the fastest route to application success. However, DevOps has triggered few of these organizations to…
Read More » -
Why Efficient Project Governance Can Help Your Projects Succeed
Project governance is a critical element of any project, as it addresses responsibilities for strategic decision-making, and can be particularly…
Read More » -
4 Customer Disruptions That Can Halt Your Team’s Progress
Like a martial artist striking specific pressure points on an opponent’s body, just a few distractions can destroy the whole…
Read More » -
To Get the Best Out of ITSM, Consider These Pros and Cons
ITSM has several frameworks—ITIL, COBIT, the Microsoft Operations Framework (MOF), The Open Group Architecture Forum standard (TOGAF), etc. Not all…
Read More » -
6 Back-to-Basics Steps to a More Efficient Service Desk
The IT service desk is the measure of a business’s maturity and intelligence. Without a service desk, a company easily…
Read More » -
5 Steps to Avoid Burning Out Your On-Call IT Staff
Any business is susceptible to emergencies. Worse is when these situations occur outside working hours, and on-call IT staff are…
Read More » -
Choose the Correct ITSM Tool on the First Go: 7 Tips
Admit it, any ITSM tool is costly. You must be careful in the selection process to prevent making costly mistakes.…
Read More » -
How Change Management Fits into Projects
Project management and change management are two different dimensions, but they coexist and are always intersecting. In fact, many people…
Read More »
