IT Governance
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4 Ways to Build Trust in Digital Government
Heads of state understand that technology makes all the difference, and government must go digital. That being said, most government…
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10 Mistakes of Using IT Balanced Scorecards
In a post at his blog, Joe the IT Guy considers the “IT balanced scorecard.” Riffing off a standard balanced…
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Sustainability Approach: Clear the Roadblocks
In a bid to revitalize their business moves, many organizations are taking sustainability as a strategic business imperative. It is…
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Rethinking How IT Drives Business Value in a Digital Age
The days of IT holding a monopoly on technology are long gone. Instead, people with technological questions will ask anyone,…
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To Stay Relevant, Your Company and Employees Must Keep Learning
What skills do professors need to teach college students in order to prepare them for the dreaded “real world” of…
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4 Ps to Reconsider in ITSM Service Design
With the advent of technical development, the fast-changing service management helps IT service management (ITSM) firms run swiftly. All technology…
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IT Is Too Important to Leave to IT—Involve Your Business Partners
The love-hate relationship between IT departments and end users isn’t something new and uncommon anymore. As long as there are…
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5 Things You Need to Know to Be a Better ITSM Leader
For IT leaders, there is always something to contemplate for the IT team and the organization’s future. This isn’t hyperbole,…
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How AI Can Transform the IT Service Desk
Artificial intelligence (AI) is another word for disruption and is soon going to change the way IT service desk works.…
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An Interview with Dave Gordon on His Book, The Data Conversion Cycle
Businesses approach data conversion projects with apprehension, and perhaps rightfully so. But the Practicing IT Project Manager, Dave Gordon, has…
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