IT Governance
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Collaborating in a Shared Service Management Environment
IT, other facilities, and human resources (HR) all have processes that overlap and benefit from having a single tool to…
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5 Ways ITSM Can Accelerate Growth for SMBs
ITSM is a set of standard practices that helps organizations execute, govern, and provide IT services. However, there is a…
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What Is Project Governance and Why Do We Need It?
“Governance” can scare people because of its negative connotation—indeed, it can be sketchy or bureaucratic, but it proves crucial to…
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3 Ways in Which You Can Expand Service Catalog Usage
A service catalog is an ITSM technology item that contains all the IT and business services an organization offers. It…
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How to Bridge IT’s Growing Generation Gap
Millennials could account for more than half of the workforce by 2020, so IT must change to accommodate the needs…
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Untangling Your Organization’s Decision-Making
Armed with extensive analytics, and being mindful of the many biases that affect our perceptions, business leaders should be better…
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6 Best Ways to Ensure ITSM Complements a DevOps Approach
Some organizations perceive ITSM as the fastest route to application success. However, DevOps has triggered few of these organizations to…
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Why Efficient Project Governance Can Help Your Projects Succeed
Project governance is a critical element of any project, as it addresses responsibilities for strategic decision-making, and can be particularly…
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4 Customer Disruptions That Can Halt Your Team’s Progress
Like a martial artist striking specific pressure points on an opponent’s body, just a few distractions can destroy the whole…
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To Get the Best Out of ITSM, Consider These Pros and Cons
ITSM has several frameworks—ITIL, COBIT, the Microsoft Operations Framework (MOF), The Open Group Architecture Forum standard (TOGAF), etc. Not all…
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