IT Governance
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IT Governance
The New Age of AIOps in ITSM
IT service management (ITSM) is often confused and termed as the process of running the service helpdesk. It is true…
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IT Governance
Change Management: 10 Steps for Responding to a Crisis
Change and crisis, for various and unfortunate reasons, are inextricably linked. Vawns Murphy, writing for the ITSM Review, warns that…
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IT-Business Alignment
Organizational Strategic Alignment in Action
Today we have the perfect antidote for the misaligned project. In a Voices on Project Management post, Conrado Morlan shares…
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IT Governance
The Benefits of ITIL Service Portfolio Management
With your ITSM, maybe undertaking ITIL service portfolio management should be your next big task. But first, you might need…
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IT Governance
4 Hybrid Cloud Misconceptions
Most businesses have gotten over their initial apprehension of the cloud, but plenty of new apprehensions are still emerging. The…
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IT Governance
7 Sizzling IT Outsourcing Trends
As technology changes, strategy changes with it. And IT outsourcing evolves with both of them in turn. In an article…
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IT Governance
Examining IT Services from Different Perspectives
IT service management is all about stability and reliability. Paradoxically, stability and reliability are actually moving targets, since business is…
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IT Governance
10 Top Tips for Better Release Management
With great release management in the organization, there may not be a lot to talk about. With bad release management,…
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IT Governance
5 Proven Practical Tips for Starting Your Service Catalogue
Maybe your organization has never had a service catalogue, or maybe the existing catalogue is just so lousy that people…
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IT Governance
6 Outsourcing Trends to Change IT in 2018
When in doubt, outsource. Global outsourcing is nearly at $89 billion, so it is clearly working for someone. In an…
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