IT Governance
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IT Governance
Are You Feeding and Caring for Your CSI Register?
Continual service improvement (CSI) is a loyal beast. All it really asks is that it be given proper attention, and…
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Incident Management
3 Customer Service Trends IT Support Must Follow Closely
The scope of IT support and ITSM are changing because of the shifting needs of the consumers, technologies, and employee…
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IT Best Practices
Digital Transformation: IT Support Must Step Up its Game
Digital disruption has made the consumers updated enough to demand improved services. The conventional methods are no longer enough to…
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IT Governance
Leaders Aren’t Great Judges of How Inclusive They Are
Hiring for diversity is one thing. Ensuring that everyone employed is equally welcomed and included is another matter, and the…
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Incident Management
Strategic Incident Management
What truly lies at the heart of incident management? And is it possible to still be strategic once an incident…
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IT Best Practices
Combat the Fast Emerging IT Challenges: 5 Ways
The IT industry has been facing multiple challenges, even with the emergence of advanced technologies like AI, machine learning, and…
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CIO
6 Reasons Bimodal IT Is Wrong for You
The ongoing hostile debate over bimodal IT continues. This time, it is Curtis Franklin Jr. writing for InformationWeek on offense…
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IT Best Practices
New to IT Governance? Here the 4 Key Aspects You Must Know About
When innovative technologies are paving the way for new business models and operations, organizations need IT governance as their guidance.…
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Incident Management
What Can IT Learn from an Emergency Room?
Depending on which sorts of TV show you watch, hospital emergency rooms are either the place where brilliant people make…
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IT Governance
Why and How Much Policies and Procedures Matter
If governance only existed to satisfy the whims of uptight old codgers, it would have gone away a long time…
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