Why CIOs Should Join Customer Advisory Boards

Today’s business environment demands that CIOs actively engage with their peers and vendors if they have any hope of staying on the cutting edge of technology innovation. Tom Greene discusses for CIO Insight the three large benefits that can be reaped from serving on a customer advisory board: The ability …

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How to Be a Globally-Minded IT Executive

Technology has made the world a very small place, and allowed for international connections to be made in an instant. C-level executives have a great deal to gain from being able to bridge these international gaps, and in an article for TechRepublic, Mary Shacklett elaborates on the simple ways to …

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The State of Enterprise Resource Planning

Introduction: What Is Enterprise Resource Planning? Enterprise resource planning (ERP) is a software solution that handles organizational needs by integrating and monitoring multiple business functions like inventory, human resources, accounting, CRM, etc. It is a shared database that promotes communication and proper streamlining of information among different departments to reach …

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How to Pass the ITIL Intermediate Exams

Knowing something in theory is relatively simply, but being tested on your understanding on the material is an entirely different game. ITIL has a plethora of theories that back its practices, but understanding them is not the sole golden ticket you will need to pass your exams. In a post …

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9 Things Your Service Provider Wants You to Know

Nobody is happy when IT runs into problems, especially the service providers catering to them. But there is frequently friction in these IT-provider relationships, and it often stems from miscommunication. In an article for Computerworld, Sandra Gittlen becomes the voice of service providers, sharing nine tips that the providers would …

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