The Trickle-Down Effect of Good (and Bad) Leadership

Emotions are contagious. If you have a friend that is around you that is exuding happiness, the probability that you too will be happy rises by a surprising 25 percent. Behaviors additionally are contagious. So how much do “social contagions” actually impact leaders? In an article for Harvard Business Review, ...

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Why Do We Overcomplicate IT Service Management?

There is a difference between an incident, a major incident, and a problem, but what exactly is this difference? Professionals too often struggle to classify obstacles when they arise. In a post at his website, Joe the IT Guy discusses the ways IT service management becomes overcomplicated and tries to ...

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Why High IT Turnover Is Your Fault

High turnover rates are a concern for any industry, but it is especially prominent in the IT world. If people are leaving your company, it very likely means you were not trying hard enough to keep them. In an article for CIO.com, Sharon Florentine explains why there is such high ...

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7 Lessons Learned to Get Continuous Delivery Right

Business and IT only run at one of two speeds anymore: fast and purposeful, and fast and reckless. Managing the difference between purposeful and reckless comes with some initial scrapes and bruises. In an article for InformationWeek, Russell Smith, CTO of Rainforest, shares the lessons he and his engineers have ...

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