Streamline Change with Delegated Change Authority

ITSM professional Greg Sanker is on an ongoing quest to make change advisory boards (CABs) a thing of the past. He does not simply want to kill them off though. Rather, he wants to make organizational change management into a process so efficient that a CAB becomes a superfluous aspect ...

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Is There Such Thing as Standardized Service Management?

ITSM and its various frameworks are not a one-size-fits-all bundle. Most companies already have ITSM processes in place that work swimmingly; they are just unaware of them. Whatever the case may be, Ivor Macfarlane, writing for IT Chronicles, examines the issue. Identifying and Maximizing Services No matter what the state ...

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10 Mistakes of Using IT Balanced Scorecards

In a post at his blog, Joe the IT Guy considers the “IT balanced scorecard.” Riffing off a standard balanced scorecard, the IT balanced scorecard comprises four elements: projects and innovation, operational processes as a driver of business value, talent management, and end-users. It can be powerful if used correctly, ...

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9 Ways to Make Your IT Department Move Faster

“Traditional IT” is like having a flip phone. You can get by with it, but you will never get ahead. In an article for The Enterprisers Project, a list of nine simple, proactive solutions have been compiled from various CIOs and other executives that can elevate IT’s productivity. Trust me, ...

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IT Support: The Misunderstood Asset

Who holds the key to facilitating conversations between the business and IT, yet remain strategically ignored? The service desk is such an integral aspect and yet so dreadfully not given the tools to function well. In a post for Valorize IT, this issue is explored more in depth. When it ...

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5 Benefits of Outsourced IT Support

Decentralization increases as technology allows people near and far to work effectively together. And the better technology becomes, the more attractive IT outsourcing is becoming. In an article for Business.com, Nadya Khoja discusses some benefits of looking externally to have IT needs met: Better cost management More resources to focus ...

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