6 Tips for Successful ITIL Adoption

ITIL, like agile, can reduce business costs and better align IT with customer needs—if done right. It is the execution that makes all the difference. In a post for ITSM.tools, Nancy Van Elsacker Louisnord shares six pragmatic tips for an ITIL adoption that delivers the intended benefits: ITIL is as ...

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Your IT Support Has No Manager

Ostensibly, the person placed in charge of IT support is managing that IT support. In reality, that person could just be going through the motions, day in and day out, maintaining the status quo and otherwise not managing much of anything. In a post at his blog, Noel Bruton explains ...

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A Call for Common Practices and Standards for the CIO Role

Since the emergence of information technology, CIOs have struggled to define what their job titles should encompass. In an article for the Enterprisers Project, Bob Fecteau calls for the standardization of CIO standards and principles. What “CIO” Should Mean CIOs have made great contributions towards technology innovations throughout the years, ...

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7 Tips for Performing Service Transition Effectively

A three-story building seems pretty tall until somebody builds the Empire State Building next door. Likewise, service must grow and evolve over time if it is to stand eye to eye with business needs. In a post for AXELOS, Adam McCullough shares seven tips to execute a successful service transition ...

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CMDB: Should I or Shouldn’t I?

Why is CMDB (configuration management database) so important, and why should it even be given the light of day? At even the suggestion of CMDB, some people are quick to judge and show displeasure. In a post for Service Management Journey, Ryan Ogilvie answers the tough question of whether CMDB ...

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The Value of IT Outsourcing in Hard Data

What Is IT Outsourcing? IT outsourcing is a well-known practice of subcontracting to third parties the responsibility to manage all or part of an organizational IT function. This allows the main organization to focus on the core business functions. Meanwhile, the service contractors work efficiently on areas that might have ...

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