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John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

ITSM Can’t Go Faster Standing Still

Businesses expect their IT to be nimble and complete maneuvers that put them on the cutting edge of innovation. However, they want IT to be as secure as it’s ever been too. It’d be like telling a tightrope walker to put the razzle-dazzle on for the crowd. In a post …

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Are Cost Savings a Myth in the Public Cloud?

One thing organizations especially love is saving money. Businesses shift from on-site servers to cloud solutions because they rightfully expect it will reduce costs. But in an article for InformationWeek, Charlie Li and Jason Hatch argue that a cloud switch does not translate into instant savings. Rather, saving money in …

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How to Make Your Service Catalogue Customer-Centric

Service catalogues are the next big step in elevating your service desk to more than just a “break-fix” setup. Transforming your service desk into a customer-centric model isn’t easy though. In a post for SITS, Ron van Haasteren gives advice on how to successfully make this shift to a more …

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Stop Using ‘Change Is Hard’ as an Excuse

It’s almost inevitable that whenever organizational change comes up in conversation that someone will say, “Change is hard.” Now while this may just seem like someone stating the obvious, we tend to treat “hard” and “failure” as the same thing. Equating these two can skew our perceptions of success, which …

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9 Warning Signs of Bad IT Architecture

IT architecture is sometimes built through a long game of Telephone: One group says what it should look like. Another group builds it. A third group maintains it. Repeat this a few times and things inadvertently fall even further out of sync. In an article for CIO magazine, Bob Lewis …

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4 Must-Have Features of Great ITSM Software

If you are going to invest in ITSM software, you had better make sure it is the right one for your company. What should you be looking at as key selling points? In a post for ITSM.tools, Richard Josey identifies four must-have features of software: Viable software vendor Strong implementation …

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4 Symptoms and Solutions to Security Fatigue

The news has led us to believe that security breaches are happening everywhere, and, well, that is probably true. But the notion that people should always be in a heightened state of alert has led to “security fatigue,” where overall organizational security declines. Could you be at risk of fatigue? …

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