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IT Governance

7 Lessons Learned to Get Continuous Delivery Right

Business and IT only run at one of two speeds anymore: fast and purposeful, and fast and reckless. Managing the difference between purposeful and reckless comes with some initial scrapes and bruises. In an article for InformationWeek, Russell Smith, CTO of Rainforest, shares the lessons he and his engineers have …

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Killing CAB with Standard Changes

Are you annoyed with the persistent Change Advisory Board (CAB)? You are not alone. It is actually seemingly more common for professionals to view CAB as a nuisance rather than a benefit. In a post for ITSM Transition, Greg Sanker explains some key ways in which to bypass CAB altogether. …

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6 Tips for Successful ITIL Adoption

ITIL, like agile, can reduce business costs and better align IT with customer needs—if done right. It is the execution that makes all the difference. In a post for ITSM.tools, Nancy Van Elsacker Louisnord shares six pragmatic tips for an ITIL adoption that delivers the intended benefits: ITIL is as …

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Your IT Support Has No Manager

Ostensibly, the person placed in charge of IT support is managing that IT support. In reality, that person could just be going through the motions, day in and day out, maintaining the status quo and otherwise not managing much of anything. In a post at his blog, Noel Bruton explains …

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7 Tips for Performing Service Transition Effectively

A three-story building seems pretty tall until somebody builds the Empire State Building next door. Likewise, service must grow and evolve over time if it is to stand eye to eye with business needs. In a post for AXELOS, Adam McCullough shares seven tips to execute a successful service transition …

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CMDB: Should I or Shouldn’t I?

Why is CMDB (configuration management database) so important, and why should it even be given the light of day? At even the suggestion of CMDB, some people are quick to judge and show displeasure. In a post for Service Management Journey, Ryan Ogilvie answers the tough question of whether CMDB …

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The Value of IT Outsourcing in Hard Data

What Is IT Outsourcing? IT outsourcing is a well-known practice of subcontracting to third parties the responsibility to manage all or part of an organizational IT function. This allows the main organization to focus on the core business functions. Meanwhile, the service contractors work efficiently on areas that might have …

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