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IT Governance

ITSM: More Tips to Do Configuration Management

Configuration management is the secret sauce for greater success in IT service management, and for the business in general. In a guest post for Joe the IT Guy, Rebecca Beach elaborates further on this discipline and explores identification, control, status accounting, and auditing. After there is a plan for configuration …

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10 Common ITSM Mistakes and How to Avoid Them

Service management exists to make life easier for the business, and in turn generate business value. Problems result when IT develops tunnel vision with ITSM and forgets the simple purpose underlying its use. In a post for ITSM.tools, Jaime Spector outlines 10 mistakes ITSM makes most often: Missing the mark …

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5 Tips to Master Knowledge Transfer & Develop IT Skills You Don’t Have

Very few IT departments are fully staffed with every skill they would like to have. Most organizations just choose to live with this problem, but there are more proactive strategies to consider. Chiefly, there is knowledge transfer, the non-boring cousin of knowledge management. Knowledge transfer involves IT managers working with …

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9 Lies CIOs Tell Themselves

Self-assuredness is an important quality in a leader, since nobody wants to work for someone who is indecisive or lacking confidence. But if that self-assuredness stems from lying to oneself, then it is really not any better. In an article for CIO magazine, Bob Lewis shares nine things CIOs say …

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What Problem Does ITIL Solve?

IT needs speed, speed, speed. ITIL is associated with structure, structure, structure. But to think that ITIL plays no part in modern ITSM would be a grave mistake. In a post for ITSM.tools, Dan McCarthy offers a brighter, alternative perspective to gloomy ITIL outlooks. Solutions Abound In some organizations, ITIL …

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How Change Management Fits into Projects

Project management and change management are two different dimensions, but they coexist and are always intersecting. In fact, many people are expected to play a hand in proper change management these days. In a post for A Girl’s Guide to Project Management, Elizabeth Harrin discusses the role of change management …

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