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IT Governance

Is There Such Thing as Standardized Service Management?

ITSM and its various frameworks are not a one-size-fits-all bundle. Most companies already have ITSM processes in place that work swimmingly; they are just unaware of them. Whatever the case may be, Ivor Macfarlane, writing for IT Chronicles, examines the issue. Identifying and Maximizing Services No matter what the state …

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10 Mistakes of Using IT Balanced Scorecards

In a post at his blog, Joe the IT Guy considers the “IT balanced scorecard.” Riffing off a standard balanced scorecard, the IT balanced scorecard comprises four elements: projects and innovation, operational processes as a driver of business value, talent management, and end-users. It can be powerful if used correctly, …

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IT Support: The Misunderstood Asset

Who holds the key to facilitating conversations between the business and IT, yet remain strategically ignored? The service desk is such an integral aspect and yet so dreadfully not given the tools to function well. In a post for Valorize IT, this issue is explored more in depth. When it …

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5 Benefits of Outsourced IT Support

Decentralization increases as technology allows people near and far to work effectively together. And the better technology becomes, the more attractive IT outsourcing is becoming. In an article for Business.com, Nadya Khoja discusses some benefits of looking externally to have IT needs met: Better cost management More resources to focus …

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Strategies for ITSM Planning that Do Not Fail

Attempting to map out the shape of IT service management (ITSM) often results in something resembling a tangle of wires and is no less frustrating to clean up. In a guest post for Joe the IT Guy, Barclay Rae recollects some workshops he has attended and the lessons learned. What …

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An ITIL Primer for the Holidays

Much like Santa Claus, ITIL is really fat, a challenge to get to know, and yet still extremely popular. There are plenty of ways to learn more about Santa, as chronicled in historical records like Tim Allen’s The Santa Claus. Starting points with ITIL are not always as intuitive. Ian …

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