Can You Conduct an ITSM Assessment in 3 Days?

ITIL has oodles of value for organizations, but if you start to think of it and ITSM as two sides of the same coin, you will start to run into artificial barriers. For instance, in a post for ITSM.tools, Nikola Gaydarov describes a process by which it is possible to …

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Six Benefits of a CIO-CMO Alliance

“Alliance” is one of those words that just makes a person feel safe and sound, because it means people are working together to maintain something. In an article for The Enterprisers Project, Jay Ferro talks about how he, as Chief Information Officer (CIO) for the American Cancer Society, has allied …

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How AI Will Change IT Service Management

AI is not right at your doorstep as some would like you to believe, but the time is now to start understanding what it can do to transform operations. AI will revolutionize multiple facets of how businesses operate. In a post for SITS, Marcel Shaw discusses three areas of ITSM …

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Next-Generation IT Governance

Much like a baby in your arms compared to the child’s first day of college, IT governance is almost unrecognizable now compared to in the past. IT governance’s core values are still at its heart–alignment with strategy, controlled risk, and efficiency with IT resources–but what has changed is how these …

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How to Encourage Your Top IT Employees

When you work diligently to complete something you want to be recognized, or at least appreciated and encouraged to continue your superb work. The best employees need this type of satisfaction, in a non-cliché way, in order to continue working this well. In an article for InformationWeek, CIO Jonathon Feldman …

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How to Use User Error to Your Advantage

It’s relatively easy to write off a user error. The name itself implies that the cause of the issue is the person behind the keyboard, not the system as a whole. But that has the expectation that technical knowledge and intelligence are the same thing. In a post at his …

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