CMDB: Should I or Shouldn’t I?

Why is CMDB (configuration management database) so important, and why should it even be given the light of day? At even the suggestion of CMDB, some people are quick to judge and show displeasure. In a post for Service Management Journey, Ryan Ogilvie answers the tough question of whether CMDB …

Read More »

The Value of IT Outsourcing in Hard Data

What Is IT Outsourcing? IT outsourcing is a well-known practice of subcontracting to third parties the responsibility to manage all or part of an organizational IT function. This allows the main organization to focus on the core business functions. Meanwhile, the service contractors work efficiently on areas that might have …

Read More »

The Portfolio/Program Funnel Flow Problem

Are your projects lost in a twister of programs? This becomes a problem more and more frequently because insufficient projects are constantly being thrown into the program, never meeting their full potential. In a post for the Association for Project Management, John Heathcote discusses how to avoid this funnel of …

Read More »

With Agile and DevOps, Why ITIL?

While agile and DevOps have been getting the hot buzz lately, ITIL seems to have lost its vitality, but is that actually the truth? In fact, ITIL is still very much relevant and exudes heavy benefits. In a post at his blog, Professor P. Ross S. Wise elaborates on how …

Read More »

10 IT Leadership Tips from Top Experts

It is great to ask questions from a superior or mentor, but what if you are the head of the department? Where do you turn with your inquiries? In an article for CIO.com, John Brandon shares expert advice for IT leaders today. There are ten pieces of advice the experts …

Read More »