How Will ITSM Play Its Part Fighting the IT Security Threat?

Whether from isolated individuals or malicious criminal organizations, IT security threats are becoming more serious, making ITSM more needed than ever. In a post for SITS, Wolfgang Kandek elaborates on how security and services teams need to work together. In today’s world of real-time updates, security threats are a much …

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The New CIO: From Provider to Empowerer

For CIOs to remain successful in their position, they need to expand their way of thinking. In an interview for CIO Insight, Pat Burke talks to Ben Ginnell, the managing director and global head of CIO services at North Highland, about the gamut of expectations. The role of CIO presents …

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Executives, Take These Steps to Reevaluate Risk

Digital technology provides great opportunities to further explore IoT, customer engagement, or business analytics. However, with greater opportunity comes greater risk. In an article for TechRepublic, Mary Shacklett explores ways in which companies can control risks. There are four things that can help individuals to better manage risk: Stress tests …

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The IT Industry’s 95% Problem

Chris O’Brien wrote an article entitled “Evernote’s 5% problem offers a cautionary lesson to tech companies” in which he explored how it came to light that people were only using 5 percent of Evernote’s features. In a post for the Gartner Blog Network, Brian Prentice flips this perspective into what …

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