7 Tips for Performing Service Transition Effectively

A three-story building seems pretty tall until somebody builds the Empire State Building next door. Likewise, service must grow and evolve over time if it is to stand eye to eye with business needs. In a post for AXELOS, Adam McCullough shares seven tips to execute a successful service transition …

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CMDB: Should I or Shouldn’t I?

Why is CMDB (configuration management database) so important, and why should it even be given the light of day? At even the suggestion of CMDB, some people are quick to judge and show displeasure. In a post for Service Management Journey, Ryan Ogilvie answers the tough question of whether CMDB …

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The Value of IT Outsourcing in Hard Data

What Is IT Outsourcing? IT outsourcing is a well-known practice of subcontracting to third parties the responsibility to manage all or part of an organizational IT function. This allows the main organization to focus on the core business functions. Meanwhile, the service contractors work efficiently on areas that might have …

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The Portfolio/Program Funnel Flow Problem

Are your projects lost in a twister of programs? This becomes a problem more and more frequently because insufficient projects are constantly being thrown into the program, never meeting their full potential. In a post for the Association for Project Management, John Heathcote discusses how to avoid this funnel of …

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With Agile and DevOps, Why ITIL?

While agile and DevOps have been getting the hot buzz lately, ITIL seems to have lost its vitality, but is that actually the truth? In fact, ITIL is still very much relevant and exudes heavy benefits. In a post at his blog, Professor P. Ross S. Wise elaborates on how …

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