4 Tips to Get the Most from Managed Service Providers

Outsourcing happens not just because it is cheap, but often because it is more effective. But what makes all the difference in working with managed service providers is if the relationship is being properly maintained. In a post for AXELOS, Charlotte Morison outlines how businesses and providers can function as …

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Preparing IT Systems and Organizations for the Internet of Things

The Internet of Things (IoT) is beginning to really take flight, and companies need to adapt their IT architectures to accommodate this new world wonder. But how can a company do so smoothly? In an article for McKinsey & Company, Johannes Deichmann, Matthias Roggendorf, and Dominik Wee elaborate on that …

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The Road to Feedback Is Paved with Good Intentions

The acquisition of feedback is well-intended. However, the information sought is not always retrieved in the right ways, creating a road full of bumps and potholes that does not deliver what you really wanted. In a post for Service Management Journey, Ryan Ogilvie explores how to more effectively utilize the …

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Who Has Adopted Which ITSM and ITIL Processes?

I was explaining to a layman just last week that, relatively speaking, nobody adopts all of ITIL. For as spectacularly useful as it is, it is also spectacularly complex, so it must be implemented in piecemeal fashion. In a post for ITSM.tools, Stephen Mann reviews how prominent adoption of various …

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Saying Goodbye to Bimodal IT

The quest to meld stability and agility is a war yet to be won. Major players in business have been hyping bimodal IT as the solution, but what if this pursuit is a fool’s errand? Despite the advancement and promises made from bimodal IT, Mark A. Campbell, writing for CIO …

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3 Overlooked Management Skills You Need to Develop

In a constantly evolving world it is easy to get consumed with the worry of staying current with technological skills. In an article for the Enterprisers Project, Peter Weis acknowledges this worry but redirects the focus for CIOs to channel their energy on developing other skills. Here are the three …

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How to Streamline Your IT Ops in Five Steps

What is the secret to streamlining IT? It does not just boil down to cutting costs, but rather a reorganization of technology and business processes. In an article for ZDNet, Nick Heath elaborates on the Financial Times’ plan for streamlining their IT. Five Steps to Restructure IT Do not reinvent. …

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