3 Ways Your Shadow IT Strategy May Be Broken

Data from Symantec indicates that the average enterprise was using 928 cloud apps at the end of 2017, but CIOs are under the impression that their organizations only use between 30 and 40 cloud apps. As Arlo Gilbert notes in an article for InformationWeek, that leaves a discrepancy of nearly …

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Getting Started with Project Scoring

Scoring a project is the fastest way to differentiate the high-value projects from those of lesser importance. Unfortunately, few organizations actually score their projects, and in a recent Innotas report, organizations stated that prioritization was the second biggest challenge they were facing. In a post for PM Hut, Lindsey Marymont …

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ITSM: More Tips to Do Configuration Management

Configuration management is the secret sauce for greater success in IT service management, and for the business in general. In a guest post for Joe the IT Guy, Rebecca Beach elaborates further on this discipline and explores identification, control, status accounting, and auditing. After there is a plan for configuration …

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10 Common ITSM Mistakes and How to Avoid Them

Service management exists to make life easier for the business, and in turn generate business value. Problems result when IT develops tunnel vision with ITSM and forgets the simple purpose underlying its use. In a post for ITSM.tools, Jaime Spector outlines 10 mistakes ITSM makes most often: Missing the mark …

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5 Tips to Master Knowledge Transfer & Develop IT Skills You Don’t Have

Very few IT departments are fully staffed with every skill they would like to have. Most organizations just choose to live with this problem, but there are more proactive strategies to consider. Chiefly, there is knowledge transfer, the non-boring cousin of knowledge management. Knowledge transfer involves IT managers working with …

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When Good Enough Is Better than Perfect

In the constant pursuit of a perfect solution, are you actually causing more harm than good? Unfortunately, too many organizations spend so much time seeking perfection they waste valuable time and resources, which ends up costing the organization. In an article for TechRepublic, Patrick Gray examines when “good enough” is …

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Beware of the Productivity Measurement Fallacy

Can money and productivity be measured on the same spectrum? Unfortunately, money saved does not always equate to greater productivity from employees. In an article for CIO.com, Eric Bloom explores his own experience with this fallacy. Pitfall Ahead In the business he was employed at, there was a company-wide productivity …

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