For successful adoption of ITSM and ITIL in public and private sectors globally, the local-language translation will be helpful for people to fully understand the contents of both the frameworks.
In this article at ITSM.Tools, Takashi Yagi explains that since many organizations are adopting service design and strategy processes in addition to the service operation or transition, the ITSM professionals must understand the concept of the service lifecycle.
The Focus Area
The key concept for all the organizations is to use ITIL and ITSM successfully. Therefore, ITIL is one of the first training courses a new employee needs to take while working for an IT service delivery firm.
Moreover, a substantial focus on operational brilliance is yet another area of concern. Therefore, it is pivotal to have an in-depth knowledge on how to manage quality in service delivery. Here are some productive tips for those who are aiming to start ITSM career now to reap its benefits in the future:
- To stand in a good stead, learn the ITIL service completely. Also, understand why it is essential to the IT service delivery and support.
- Read the subject of worth like value systems, to discern between what the IT firms consider to be of value versus what the business and consumers consider to be valuable.
- Look at the business relationship management in a way that helps in not just understanding value, but also to learn about how it is affecting the world of consumers.
- Identify how current ITSM practices of an organization have been created or destroyed to use it as a platform for value-based improvement.
- Since ITIL has always been considered as an improvement-based journey, which will continue being the best framework, leverage on continual service improvement (CSI) as and when possible.
The author believes that relationship management and business analytics are the key focus areas for ITSM. Even knowledge management and CSI are essential to utilize the information captured from service operation and transition by service design or strategy. Click on the following link to read the original article: https://itsm.tools/2018/08/21/5-tips-for-preparing-for-the-future-of-itsm/